This is expected behaviour. When a mortgage application reaches completion in Smartr365, the system automatically creates a remortgage opportunity for that client.
Why this happens
The remortgage opportunity is not a duplicate of the original case. It is a new case that copies across the client's existing data and sets a future follow-up date based on the mortgage product's expiry. This ensures you are reminded to contact the client ahead of their product expiring so you can discuss remortgage options.
What the remortgage opportunity includes
All existing client data from the completed application.
A follow-up date set to prompt you before the mortgage term or product rate expires.
The new case appears in the New Mortgages section of the Cases page.
Ongoing client care
In addition to the remortgage opportunity, Smartr365 provides ongoing property valuations every three months using Hometrack data, so you can keep clients informed about their property value over time. Clients are also notified in advance when their mortgage product is approaching its expiry date.
If you do not wish to pursue the remortgage opportunity, you can update its status or archive it as you would any other case.