Troubleshooting: Not Receiving Verification Code During Sign-Up or Login
When you sign up for Smartr365 or log in with multi-factor authentication (MFA), you will receive an SMS verification code to your registered mobile number. If you are not receiving this code, try the steps below.
Step 1: Check Your Mobile Number
Make sure the mobile number registered on your Smartr365 account is correct and is a real, active number. If your firm administrator set up your account with a placeholder number (e.g. 07777777777), verification codes cannot be delivered. Ask your administrator to update your mobile number in the system.
Step 2: Restart Your Phone
Sometimes SMS delivery can be delayed or blocked. Try turning your phone off and back on, then request the verification code again.
Step 3: Check for SMS Blockers
Check if your phone has any SMS filtering or spam blocking enabled that might be intercepting the code
Make sure your phone has signal and is not in aeroplane mode
If you recently changed your phone number, ensure the new number is updated in Smartr365
Step 4: Use the Correct Button
If you are signing up for the first time, make sure you click "Sign up now" (not "Sign in") on the login page. Clicking "Sign in" with an account that has not been fully registered will not work.
Step 5: Clear Browser Cache
Clear your browser's cache and cookies, then try again:
Chrome: Settings > Privacy and Security > Clear browsing data
Edge: Settings > Privacy, search, and services > Clear browsing data
Safari: Preferences > Privacy > Manage Website Data > Remove All
Still Not Receiving the Code?
If none of the above steps work, contact Smartr365 Support. We can:
Verify the mobile number registered on your account
Check whether the verification code was sent successfully
Help you complete your registration via a screen-sharing session
Related article: How do I login for the first time?