Overview
GBG ID3 Global is an electronic identity verification service integrated into Smartr365. It allows advisers to verify client identities by cross-referencing personal details and identity documents against GBG's global databases. Verification results and PDF reports are stored against the client record.
Setting Up Credentials
Each adviser needs their own GBG ID3 Global credentials.
Navigate to My Credentials from your user menu
Find the GBG ID3 Global section
Enter your credentials:
Username — Your GBG ID3 Global username (mandatory)
Password — Your GBG ID3 Global password (mandatory)
Save your credentials
Mandatory Fields
Field | Where | Required For |
GBG Username | My Credentials → GBG ID3 Global | All verification checks |
GBG Password | My Credentials → GBG ID3 Global | All verification checks |
Client Data Required for Verification
Field | Required | Notes |
Forename | Yes | From client record |
Surname | Yes | From client record |
Date of Birth | Yes | From client record |
Gender | Yes | From client record |
Current Address | Yes | Full address details |
Identity Documents (at least one required)
UK Passport — Passport number, expiry date
UK Driving Licence — Licence number, issue date
National Insurance Number — NI number
International Passport — For non-UK nationals
GBG also supports additional document types for international verification (Australian, New Zealand, Indian, US, Canadian, Mexican, European identity documents).
Running a Verification Check
Open the client's case and navigate to the Verify Identity section
Select GBG ID3 Global as the verification provider
Client personal details will be pre-populated from the fact-find
Enter at least one identity document (passport, driving licence, or NI number)
Submit the verification request
The result will be displayed with a decision band indicating the verification outcome
Understanding Results
GBG returns verification results with the following information:
Result Code — The overall verification decision
Category — Result classification
Guidance — Recommended next steps
Manual Verification — Whether manual review is required
Additional Checks — Any supplementary checks that were performed
PDF Reports
After a verification check completes, you can generate a PDF report:
The report contains the full verification details and decision
Reports are stored in the client's document store for audit purposes
Common Issues
Invalid credentials — Verify your GBG username and password in My Credentials. Contact GBG support if you need credentials reset
Verification failed — A failed result does not necessarily mean fraud — it may indicate data mismatch. Check client details are accurate and try again, or proceed with manual verification
Missing identity documents — At least one identity document must be provided for verification
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