If you use a Sesame or SBG (SimplyBiz Group) network template and the 'When Payable' or adviser fee wording appears locked — both in the template editor and when generating a suitability report — this article explains why.
Why the wording is locked
Network-managed suitability report templates include certain sections that are controlled centrally by the network (Sesame or SBG), not by your firm. The 'When Payable' field and any associated adviser fee wording are defined at the network level to ensure compliance consistency across all member firms.
Because the network owns this content, the fields are intentionally locked in both places:
Template editor — the section is read-only; your firm cannot edit it.
Report generation screen — the field remains locked when generating a report from a network template, for the same reason.
What you can do
Contact your network (Sesame or SBG) if you believe the wording is incorrect or needs updating — only the network can change it on network-managed templates.
Create a firm-level template — if your firm is permitted to use its own templates, you can create one in Settings > Suitability Report Templates where all fields are editable by your firm.
Contact Smartr365 support if you believe the lock is a system error rather than intentional network control.
Common Questions
Can Smartr365 unlock the field for us? No — the lock is network-enforced. Smartr365 support cannot override network template controls on behalf of individual firms.
Both my template editor and report screen are locked — is this a bug? Not necessarily. If you are on a network template, both locations are expected to be locked by design.