We have added several new protection features in Smartr365.
Now you can:
Add Demands and Needs and use them to source a quote in Solution Builder
Demand and Needs added in this section will now automatically create associated benefits in SolutionBuilder avoiding rekeying of data.
If you have any further queries regarding demands and needs and prefilling a quote in Solution Builder, read the FAQs below.
FAQs
I'm trying to include an Accident, Sickness, and Unemployment need and it won't let me select it, why is that?
You cannot include Accident, Sickness and Unemployment needs in a Solution Builder quote. Any needs that cannot be pre-filled into a Solution Builder quote will not allow you to click on them.
I'm trying to include multiple types of needs in my prefilled quote in Solution Builder, why can't I add these?
There are certain needs that cannot be added together to prefill a quote in Solution Builder. This is why you are unable to click on them.
What cases are visible in the Existing Case Dropdown?
When using pre-population to Solution Builder, you can choose to create a new case to use for your quote, or to use an existing case.
If you entered the Demands & Needs page from a joint case, and have joint needs selected, then only cases which are for both Joint Client are visible.
If you entered the Demands & Needs page from a joint case, but only have selected needs for a single client, then only cases for that single client are visible.
Additionally, only cases which are -
Not NPW
Not Existing Cover
Have a status of only New Lead, Call Back & Meeting
are visible in the dropdown
To note – If an existing case is used to quote, and then pulled back into Smartr from Solution Builder, this will overwrite any existing case data.
Smartr Support
To learn more about how you can get the most out of the new features, use the links above or contact your Smartr365 Customer Success Representative.
SolutionBuilder Support
If you are new to using SolutionBuilder, would like a refresher or would like to know more about the service and its integration with Smartr365 additional support is available.
Click here to review webinar support available on general use of SolutionBuilder.
Developments coming soon
Current developments now in progress include a more tailored fact-find for protection and improvements to financial information recording for both mortgage and protection cases and we will provide further updates on this in the coming months.