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Concert Hub Issues

Unable to submit to concert hub

Updated over a week ago

If you are unable to submit to Concert Hub, please check if the following known issues are present in the case.

  1. Please check the Quote Product Code if it is a protection case- should be 4 digits.

If not, please source the product again using Solution Builder and click 'Add to case' Button as below

and do not modify the Quote Product Code.

2 . Secondary Nationality cannot be filled if primary nationality is not present - This can be found under Fact find

3. Other Income Description field should not have more than 100 characters

4. Field named Rate Expiry Date under Mortgage Information should be in future

5. Current Interest Rate must be within 20. You can find it under Fact Find->Existing Property-> Current Rate.

6. Lender Reference field cannot have more than 25 characters

7. Accident and Sickness is not supported by Concert Hub- needs to be removed from Protection

After performing any of these changes- Please click on 'Send Data to Concert Hub' again.

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