Overview
IRESS Lending Hub is available through SmartrConnect and supports DIP submissions to multiple lenders. It pre-populates your case data from the Fact Find into the lender's application form.
Supported Lenders
Lender | Submission Type |
IRESS (direct) | DIP Pre-Pop |
Accord | DIP Pre-Pop |
Aldermore | DIP Pre-Pop |
Darlington BS | DIP Pre-Pop |
Leeds BS | DIP Pre-Pop |
TSB | DIP Pre-Pop |
Before You Start
Feature flag: The specific lender must be enabled for your firm
Credentials: Your adviser credentials for the chosen lender must be saved in Settings > My Credentials
Case data: The case must have a mortgage product selected
Mandatory Fields
Field | Where to Complete | Notes |
Lender | SmartrConnect form | Select the target lender from the dropdown |
Application Type | SmartrConnect form | Select DIP Pre-Pop |
Disclaimer | SmartrConnect form | Must accept before submitting |
Current Employment | Fact Find > Employment | At least one current employment record per applicant |
Per-Applicant Income Verifiability (Required)
For each applicant, you must confirm whether the following income types are verifiable:
Commission — Is commission income verifiable?
Overtime — Is overtime income verifiable?
Bonus — Is bonus income verifiable?
Fact Find Sections to Complete
Personal Details (both applicants if joint)
Address History
Current Employment & Income
Property Details
Mortgage Details (loan amount, term, repayment method)
How to Submit
Open the case and navigate to SmartrConnect from the top toolbar
Select the lender from the dropdown
Select DIP Pre-Pop as the application type
Complete the income verifiability flags for each applicant
Accept the disclaimer
Click Submit
After Submission
Smartr365 automatically polls for results every 8 seconds:
Pending — Submitted, awaiting lender decision
Completed — Decision received
Validation Failed — Data issue. Review the error details
Login Failed — Credential issue. Update in Settings > My Credentials
Error Occurred — System error. Note the reference number and contact support
Troubleshooting
Issue | Solution |
Lender not showing in dropdown | Check the lender's feature flag is enabled for your firm |
"No employments found" error | Add a current employment record in Fact Find > Employment |
Validation errors with specific field names | A modal will show which fields need correcting |
Login Failed | Update lender credentials in Settings > My Credentials |