Overview
You can submit a Decision in Principle (DIP) to TSB directly from Smartr365 using SmartrConnect. TSB submissions go through the IRESS integration, which pre-populates your case data into the lender's system.
Before You Start
Feature flag: TSB must be enabled for your firm
Credentials: Your TSB adviser credentials must be saved in Settings > My Credentials
Case data: The case must have a mortgage product selected
Mandatory Fields
Field | Where to Complete | Notes |
Current Employment | Fact Find > Employment | At least one current employment record per applicant |
Income Verifiability | SmartrConnect form | Confirm whether commission, overtime, bonus, and salary are verifiable |
Disclaimer Acceptance | SmartrConnect form | Must accept the submission disclaimer |
Application Type | SmartrConnect form | Select DIP Pre-Pop |
Fact Find Sections to Complete
Personal Details (both applicants if joint)
Address History
Current Employment & Income
Property Details
Mortgage Details (loan amount, term, repayment method)
How to Submit
Open the case and navigate to SmartrConnect from the top toolbar
Select TSB as the lender
Choose DIP Pre-Pop as the application type
For each applicant, confirm the income verifiability flags
Accept the submission disclaimer
Click Submit
After Submission
Smartr365 polls for results every 8 seconds. Possible outcomes:
Pending — Awaiting lender decision
Completed — Decision received
Validation Failed — Check error details and correct your case data
Login Failed — Update credentials in Settings > My Credentials
Troubleshooting
Issue | Solution |
TSB not showing as a lender option | Check the TSB feature flag is enabled for your firm |
Validation errors on submit | Review the error modal for specific fields |
Login Failed result | Re-enter your TSB credentials in Settings > My Credentials |