Sometimes a case may be cancelled by a client or lender. You can mark this case as NPW which will close the case.
To mark a case as NPW
Open the case
On the Case summary Page -click on Edit button
Click on Mortgage Information and Expand the section
Click on the Not Proceeded With option as below.
Select a reason for not proceeding with the case (this is useful for your records).
Finally, click save and the case will then be marked as Not Proceeded With.