No, you do not need to go directly to NatWest to start again. If your DIP (Decision in Principle) expires, you can resubmit it through Smartr365 using SmartrConnect.
NatWest DIP validity
NatWest DIPs are valid for 29 days from the date of submission. If the DIP expires within that period, you can submit a new one directly through Smartr365 without needing to use the NatWest portal separately.
How to resubmit an expired DIP
Open the relevant case in Smartr365.
Navigate to the Top Toolbar and select SmartrConnect.
Select NatWest as the lender and choose the DIP application type.
Review the pre-populated data from the case fact find and make any updates needed.
Submit the new DIP application.
Important notes
A resubmission creates a new DIP application -- it does not extend or amend the expired one.
Your previous submission results are still visible in the SmartrConnect results history for reference.
Ensure the client's details are up to date in the fact find before resubmitting, as any changes since the original DIP should be reflected.
If the DIP is approved, the DIP Certificate will be automatically added to the case's Document Store.