Overview
Smartr365 integrates with Smart Currency Exchange. Brokers whose clients have mortgage deposits in a currency other than British pounds (GBP) can refer those clients to Smart Currency Exchange for their currency transfer needs at the click of a button.
What is Smart Currency Exchange?
Smart Currency Exchange is a specialist in international payments. It helps clients manage their deposit payments when all or part of the deposit is in a currency other than GBP.
With the integration, brokers can:
refer clients directly to Smart Currency Exchange without leaving Smartr365
get reminders to refer clients whose deposit is not in GBP
Setting up the integration
Register your firm with Smart Currency Exchange. They will give your firm a username and API key.
A System Administrator goes to Settings > Integrations and clicks Configure next to Smart Currency Exchange.
Enter the Username and Api Key from Smart Currency Exchange.
Click Save. The API key is hidden after saving.
Smart Currency Exchange only appears under Settings > Integrations once the feature is switched on for your firm. If you do not see it, contact our support team.
How to refer a client
Before you start:
The referral is available on mortgage cases with a deposit.
The client's first name, surname, date of birth, email, mobile number and current address (street, town and country) must be completed in the Fact Find.
Only the case adviser can make the referral.
Step 1: Answer the deposit question on the mortgage form
Click Mortgages to open the mortgage form.
Select a Buyer Type of First Time Buyer or Purchase.
Enter a value in the Deposit field.
Answer Yes to Is any part of the deposit not currently in GBP (£).
Save the form. If you are the case adviser, saving may open the Smart Currency Exchange referral window straight away: you can refer from there, or use the tile on the case summary page later.
Click Summary. The Smart Currency Exchange tile now appears on the case summary page.
Step 2: Send the referral
Click Refer on the Smart Currency Exchange tile.
The client's name, address, date of birth, email and mobile number are filled in from the Fact Find.
Optionally choose a Preferred Contact time within the next seven days, and read the disclaimer.
Click Refer. The client's details are sent to Smart Currency Exchange and the tile shows Referred.
If your email address is not registered with Smart Currency Exchange, you will see a Not Registered message asking you to contact your BDM at Smart Currency Exchange.
Frequently Asked Questions (FAQs)
Q: Can I use the feature if I filled in the mortgage form from sourcing?
A: Yes. The Smart Currency Exchange tile appears on the case summary page when the mortgage has a deposit and Is any part of the deposit not currently in GBP (£) is answered Yes.
Q: How do I register?
A: Contact Smart Currency Exchange. They will give your firm a username and API key.
Q: I have been given credentials by Smart Currency Exchange. What do I do next?
A: Ask a System Administrator to enter them in Settings > Integrations > Smart Currency Exchange > Configure.
Q: My firm is registered, but I see a "Not Registered" message asking me to contact my BDM.
A: Your own email address is not registered with Smart Currency Exchange. Contact your BDM at Smart Currency Exchange to register it.
Q: What if I forget to refer?
A: We prompt you when the case status moves to Decision in Principle (DIP). The Smart Currency Exchange tile on the case summary page also reminds you to use the service.
Q: What happens if I click "I do not want to Refer"?
A: We will not remind you to refer when the case status moves to DIP. If you change your mind, the client can still be referred from the Smart Currency Exchange tile on the case summary page.
Q: What happens if I click "Skip for Now"?
A: We will prompt you again when the case status moves to DIP.
Q: What happens if I do not answer the deposit currency question, or answer "No"?
A: The Smart Currency Exchange tile does not appear on the case summary page and you will not be prompted at DIP. To refer the client later, answer Yes to the question on the mortgage form.
Q: Can an admin assistant refer the case?
A: No. Only the case adviser can refer. For other users the Refer button is disabled and shows "Referral can be completed by the case adviser only".
Q: Can a client self-refer?
A: Yes. Clients can tell us that part or all of their deposit is not held in GBP and refer themselves to Smart Currency Exchange.
Q: Will I be notified if my client self-refers?
A: Yes. You get a Deposit in Foreign currency identified notification. If the client did not refer themselves, the notification has a Refer button so you can refer them.
Troubleshooting
The Smart Currency Exchange tile is not showing: check that the mortgage has a deposit and that Is any part of the deposit not currently in GBP (£) is answered Yes, and that your firm's credentials are saved in Settings > Integrations. If Smart Currency Exchange is not listed there, contact our support team to check the feature is switched on for your firm.
Credentials error: check that the Username and Api Key are correct and current.
The referral fails: make sure the client's details are complete in the Fact Find, including first name, surname, date of birth, email, mobile number and current address. If it still fails, contact our support team.