How to Complete the Fact Find in Smartr365
Overview
The Fact Find is where you capture all the information about your client's circumstances. This data is used for sourcing products, generating suitability reports, and submitting applications to lenders.
Getting Started
Where to find it: Open any case from the Cases list or Workflow board. The application form sections appear in the left-hand navigation panel.
Application Form Sections
The form is organised into the following sections:
Summary
The case summary page showing key case information, status, and available actions at a glance.
Fact Find
Applicant Details
Personal Details: Name, date of birth, nationality, marital status, and contact information
Address History: Current and previous addresses (typically 3 years required)
Dependants: Details of any dependants
Income
Current Employment: Current job details, salary, and employer information
Employment History: Previous employment records
Other Monthly Income: Any additional income sources
Future Income: Expected changes to income
Outgoings
Expenditure: Monthly living costs
Credit Commitments: Existing loans, credit cards, and other commitments
Financial Overview: A summary view of the client's financial position
Credit History: Previous credit issues or defaults
Existing Properties: Any properties the client already owns
Savings: Savings and investments available for the transaction
Mortgages
View and manage mortgage products on the case, including New Mortgages, Completed Mortgages, and Banking details.
Protection
Protection Fact Find: Client's protection needs and circumstances
Existing Cover: Current insurance policies
Demands and Needs: Documented protection requirements
Protection Policies: New policies being arranged
Other Sections
Home Insurance: Buildings and contents insurance
Pensions: Pension products
Investments: Investment products
Document Templates: Generate documents from templates and manage drafts
Document Store: Upload and manage case documents
Suitability Report: Generate a suitability report based on the case data
Tips & Best Practices
You can share the Fact Find with your client so they can fill in their own details. Use the Share Fact Find option from the context menu.
You can also download the Fact Find as a document using the Download Fact Find option.
The system will warn you if you try to navigate away from a section with unsaved changes.
For joint applications, you can switch between applicants to enter each person's details separately.
Some sections like Financial Overview may need to be enabled by your administrator.
Frequently Asked Questions
Q: Do I need to complete every section?
A: Not all sections are mandatory, but the more information you provide, the more accurate your sourcing results and suitability reports will be. Certain sections may be required before you can move the case to specific pipeline stages.
Q: Can my client fill in the Fact Find themselves?
A: Yes. When creating a case, you can send a Fact Find invitation to the client. They will receive an email with a link to complete their details online.
Q: What happens if I have a limited Fact Find?
A: Some case types use a simplified Fact Find that hides the Employment History and Credit History sections.
Need More Help?
If you need further assistance, contact our support team through the chat widget or email support@smartr365.com.