How to Manage Protection Policies with Multiple Benefits in Smartr365
Overview
Smartr365 supports multi-benefit protection policies, allowing you to add multiple benefit types (such as Level Term Assurance, Critical Illness Cover and Income Protection) to a single policy. This mirrors how many protection providers structure their plans.
Getting Started
Where to find it: Open a protection case, then navigate to Protection > Protection Policies from the left-hand menu.
Who can access it: Users who can open the case and whose role has permission to view protection policies.
Step-by-Step Guide
Adding a New Protection Policy
Navigate to Protection > Protection Policies.
Click Add New Protection to create a new protection policy.
Complete the Case Information section: select the insurer, set the status, and fill in the product name, policy reference number, application date and other fields.
In the Benefits section underneath Case Information, click Add Benefit.
Select the Benefit Type from the dropdown. The options are Accident, Sickness & Unemployment; Business Protection; Critical Illness Cover (Standalone); Decreasing Term Assurance; Family Income Benefit; Guaranteed Whole Of Life (Over 50s); Income Protection; Level Term Assurance; Private Medical Insurance; and Whole Of Life.
If it is a joint case, select whether the benefit is for Joint Applicants or for one applicant.
Click Add Benefit. The benefit appears as a row in the Benefits section.
Expand the benefit and fill in the details for that benefit type. Depending on the type, this may include Benefit Status, Underwriting Decision, Basis of Cover, Term In Years, a cover amount (for example Life Cover Amount), Benefit Live Date and Benefit End Date.
Click Save to save the policy with all its benefits.
The Benefits section sits underneath Case Information:
Choose the benefit type and, in a joint case, the applicant(s):
Recording Existing Cover
Navigate to Protection > Existing Cover.
Click Add Existing Cover to record an existing protection policy the client already holds. For existing cover, the Status, Fees and How was the advice given? fields are not shown.
Complete the policy details as above.
Viewing, Editing and Deleting a Benefit
View: on the Protection Policies page, open the policy and click the benefit name or the dropdown arrow to expand the benefit information.
Edit: change any of the fields and click Save. If you try to leave the page with unsaved changes, you are asked whether to Discard or Save them.
Delete: click the bin icon next to the benefit name. You will be asked to confirm before the benefit is permanently deleted.
Tips & Best Practices
Income Protection benefits can only be assigned to one applicant at a time (not joint).
You can add multiple benefits to the same policy to accurately reflect multi-benefit plans from providers. Each benefit displays as a separate row.
Use the Source button on the policy list to go directly to Solution Builder for that case.
The policy status workflow progresses from New Lead through to Completed. Some fields become read-only once a policy reaches certain statuses.
Frequently Asked Questions
Q: What is the difference between a single and multi-benefit policy?
A: The number of benefits you add to the policy. Each benefit displays as a separate row.
Q: What is the difference between "Protection Policies" and "Existing Cover"?
A: Protection Policies are new cases you are arranging for the client. Existing Cover records policies the client already has in place, which helps with the overall protection review.
Q: Where has the Policy information section gone?
A: It is now called Case Information. Details that relate to a specific benefit, such as whether the plan is in trust, are recorded on the benefit itself.
Q: How can I bring my Solution Builder quote back into my protection case?
A: In Solution Builder, click the flag icon and Save for later. Back in Smartr365, open the Solution Builder tab of the case, click View Quotes, then View Details on the quote and Add To Case, and tick Add policy and benefit data to case. This fills in the Case Information and Benefits sections under Protection Policies with the details available from the quote.
Q: I see deprecated policy types like "Life Insurance (DEPRECATED)". What should I use instead?
A: Deprecated policy types are from the old single-benefit system. For new policies, use the multi-benefit approach by adding a policy and then adding individual benefits to it.
Need More Help?
If you need further assistance, contact our support team through the chat widget or email support@smartr365.com.