Overview
Yoti is a digital identity verification service integrated into Smartr365. Unlike traditional ID checks, Yoti sends a secure verification request directly to the client, who completes the process using the Yoti app on their phone. Results are returned to Smartr365 automatically. Yoti is a subscription-based service with usage limits.
Subscription Requirements
Yoti requires an active subscription. Your subscription determines how many verifications you can run:
Subscription Detail | Description |
Usage Limit | Total number of verifications allowed in the period |
Remaining | Number of verifications still available |
End Date | Subscription expiry date |
Unit Cost | Cost per individual verification |
Monthly Cost | Monthly subscription fee |
Note: When your usage limit is reached, the verification button will be disabled unless overage is permitted on your plan. Contact your account manager to review your subscription.
Mandatory Fields
Yoti does not require per-user credentials. The integration is configured at the business level. However, the following client and adviser data is required for each verification:
Client Data
Field | Required | Notes |
First Name | Yes | From client record |
Last Name | Yes | From client record |
Email Address | Yes | Yoti sends the verification invitation to this email |
Middle Name | No | Optional, included if available |
Adviser Data (sent automatically)
Adviser first name and last name
Adviser email address
Starting a Verification
Open the client's case and navigate to the Verify Identity section
Select Yoti as the verification provider
Check that the client has a valid email address on record — Yoti will send the invitation to this email
Click Start Verification
The client will receive an email with instructions to complete the verification using the Yoti app
What the Client Does
After you start a verification session:
The client receives an email invitation from Yoti
They download the Yoti app (if they haven't already)
They scan their identity document (passport, driving licence, etc.)
They take a selfie for biometric matching
Yoti processes the verification and returns results to Smartr365
Viewing Results
Once the client completes the verification:
The verification status updates in the Verify Identity section
Results show whether the identity was verified successfully
If the AML Reports feature is enabled, anti-money laundering reports will also be available in the document store
Common Issues
"Limit Reached" — Your subscription usage limit has been reached. Contact your account manager to increase the limit or renew
"No Subscription" — Yoti requires an active subscription. Contact your account manager to set one up
Client hasn't received email — Check the client's email address is correct. Ask the client to check spam/junk folders. You can resend the invitation
Verification pending — The client has not yet completed the Yoti process. Chase the client to complete the verification on their phone
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