To mark a protection case as Lapsed or Cancelled, simply:
Open the Protection policy
Open the Case information section
Mark the status as Completed
Under policy status select Lapsed or Cancelled
Select a reason
Enter the Date lapsed or cancelled
Click Save
8. On clicking Save, you'll be able to see that the case was Completed and Cancelled. The 'C' label represents the case being Cancelled and 'L' for Lapsed.
9. This will also be reflected on the Case summary screen with the 'C' label for Cancelled and 'L' for Lapsed.
