Overview
L&G Ignite connects Smartr365 to Legal & General's mortgage sourcing platform, allowing you to search products, import them to your case, and download associated documents.
Setup
A System Admin must configure the integration before advisers can use it.
Steps
Navigate to Settings > Ignite
Enter your firm's FCA Number
Click Save
FCA Number Requirements
Rule | Detail |
Length | 6–7 digits |
Format | Numeric only (no letters or special characters) |
Mandatory Fields
Field | Where | Required For |
FCA Number | Settings > Ignite (System Admin) | All Ignite sourcing |
Case Data Required for Sourcing
Ignite pulls data from your case to pre-populate the search. Ensure the following are complete:
Field | Required | Notes |
Applicant details (name, DOB) | Yes | All applicants on the case |
Employment and income | Yes | At least one employment record per applicant |
Property details | Yes | Address and value |
Mortgage requirements | Yes | Amount, term, repayment type |
How to Source with Ignite
Open the case and navigate to the Sourcing section
Select L&G Ignite as the sourcing option
Case data is sent to Ignite automatically
Complete your sourcing in the Ignite interface
Import the selected product back to your case
Permissions
Permission | What It Controls |
getIgniteCredentials | View Ignite configuration |
putIgniteCredentials | Edit Ignite configuration (System Admins) |
Troubleshooting
Generic Error Code When Sourcing
If you receive an error with a reference code (e.g. "An error has occurred — Reference: XXXXXX") when trying to source on Ignite:
Check case data is complete — Missing employment, income, or property data is the most common cause. Ensure all fields listed above are filled in for every applicant
Verify FCA Number — Ask your System Admin to check that a valid FCA Number is saved in Settings > Ignite
Try a different case — If sourcing works on other cases, the issue is specific to this case's data. Compare it with a working case to spot missing fields
Clear browser cache — Occasionally, cached data can cause issues. Try clearing your browser cache or using an incognito window
Ignite Option Not Visible
If you don't see L&G Ignite as a sourcing option:
The Ignite feature may not be enabled for your firm — contact your account manager
Check that your System Admin has entered an FCA Number in Settings > Ignite
Error Persists After Checking All Fields
If you've verified all case data is complete and still receive an error:
Note the error reference code and your Case ID
Contact support with both — this helps us look up the exact error in our logs
If the issue affects all cases (not just one), it may be a service-level issue — support can check the Ignite service status
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