New & Improved
Lender submissions are more reliable
Nationwide submissions (FMA) are now available to all firms, and now work for prepopulate-only DIP cases as well as product-reserve cases.
We've made Nationwide submissions more resilient, so they're less likely to fail partway through.
For Halifax re-DIPs, you'll now see a clear banner if a submission is blocked, telling you why, instead of failing silently.
A tidier, more focused platform
We've retired several obsolete areas that were no longer in use — the old client Applications page, the old client Portfolio page, and the legacy Calculators — to reduce clutter and confusion.
Fixed
Fact Find & sharing
Fixed an issue where the Fact Find sharing toggle on joint cases could get stuck, showing an "applicant already sharing" error.
Client portal & documents
Clients can no longer delete compliance documents (such as IDD/CIDD) that were uploaded by their adviser — protecting your records.
On the eConveyancing page, updates to the source of deposit now appear straight away, with no need to hard-refresh the page.
Cases & quotes
After transferring a case to a new adviser, the case summary now correctly shows the new adviser instead of the original one.
Resolved save failures affecting some mortgage cases and the client portal.
Fixed a validation issue that was preventing some protection quotations from saving.
Expanded field access for network members
Network-level restrictions have been removed from the following customer data fields, which are now visible and accessible to network members:
Passport details
Driving licence details
Banking details
Documents & Verification
Compliance documents are now protected — clients can no longer delete adviser-uploaded documents (such as IDD/CIDD) from the client portal.
On the eConveyancing page, updates to the source of deposit now appear immediately, with no need to hard-refresh.
