The fact find becomes read-only on the client portal once the case status reaches Pre-Offer Processing. At this point, your client can no longer make changes to the fact find or any other application information.
Why does the fact find lock?
This is a compliance safeguard. Once an application has been submitted to a lender, the information must remain unchanged to protect the integrity of what was submitted. Allowing edits after submission could create discrepancies between what the lender received and what is recorded in the system.
What should you do before the case reaches this stage?
Ensure your client has completed all sections of the fact find before moving the case forward.
Review the information for accuracy while it is still editable.
Download a copy of the completed fact find from the context menu (three-dot menu) within the case and store it in the Document Store for your records.
Can the adviser still edit the fact find?
The read-only restriction applies specifically to the client portal. Advisers retain the ability to view and work with fact find data within the adviser-side case view, subject to their role permissions.
What if my client needs to make changes?
If corrections are needed after the case has moved to Pre-Offer Processing, speak with your client to gather the updated information and contact the lender directly to discuss any amendments required.